Keeping your infrastructure manageable, scalable, secure as well as resilient is becoming complex with hybrid challenges. In today’s technology world of digital and cloud-based evolution, your business performance depends majorly on your IT infrastructure. It empowers the users and keeps the business up and running.
Cygnet DES’s Managed IT services for small, medium, and corporate enterprises across a broad spectrum of industry sectors while working in collaboration with our clients to understand their business requirements and match IT infrastructure and support requirements to their budget, thus ensuring an effective and secure IT environment.
Managed IT Services by Cygnet DES will help you have a platform on which you build exceptional experiences. Our SMEs and consultants focus on aligning IT operations to business needs along with a 24*7 support center.
Cygnet DES manages data, technology, and people to optimize performance
We offer a talented and industry experienced workforce
We help you achieve the ‘always-on’ state by providing access to IT services that address issues related to cost, quality of service and data security
Our team allows you to free your in-house workforce so that they can focus on priorities
Customized and favorable service level agreements (SLAs) based on business requirements
Quick implementation with emerging technologies
Cygnet DES team is experienced and equipped with smart management of on-premises as well as cloud infrastructure management. We provide a full range of managed support services to meet the needs of small businesses, midmarket companies, and large enterprises. Our network and server performance monitoring solutions provide real-time visibility into your servers, networks, and applications.
Enterprise Support Services by Cygnet DES allow organizations to focus on creating winning business strategies, on innovating their offerings, and reorganizing their processes & operations. We provide consulting, implementation, and managed services that deliver proactive and remedial support for modern day dynamic and hybrid technology landscapes.
We provide the first line of support via chat, phone, and email communications. With Cygnet DES L1 Support/Help Desk, you get a single point of contact (phone/email/chat/portal), basic troubleshooting and resolution, call routing and escalation.
The support services also include:
L2 support handles the tickets that L1 routes to them. It also includes in-depth application and system incident resolution, as well as a knowledge base, thorough documentation, training, and incident trending analysis.
The support services also include:
L3 support is the last line of support and consists of a development team that resolves technical problems. Cygnet DES L3 Support covers base application, customizations, and integrations.
The support services also include: