About Client
Client is India’s one of the fastest growing private sector banks. They currently serve over 3 million satisfied customers through a network of 244 branches spread across 20 Indian states and Union Territories. With their exceptional and excellent customer service, the client has been recognized by the World Economic Forum as a ‘Global Growth Company’ (GGC).
Country India
Industry BFSI
Business Requirement
An effective process flow automation tool with following expectations:
- Effective task management by automation of manual activities
- Process transparency established using real-time accurate data
- To enable data-driven decisions for effective work order life cycle management
- Improvement in overall employee interaction
- Simplified workflow to cater the processing needs of customers
- Overcome the challenge to manage the paper documents
Tools and Technologies
- Technology: .Net Programming
- Language: C#
- Development Framework: .Net Framework 4.5
- Application Design Structure: MVC
- Database: SQL Server 2012
- Browser Compatibility: Latest Firefox, Chrome, IE, Edge, Safari
Our Solution
An extensive gap analysis was drafted to determine the technical drawbacks of the current system.
- Request-management system to help employees create, manage, and track customer requests
- A system to identify the purpose of the request and automatically create the roadmap required to follow, in order to get the process approved
- An audit trail system to keep a record of the events in a chronological order of happening
- Integrated an automated task allocation management system
- Performance tracking of the participants in completing a customer request
Key Features
- Easy user request management
- Simplified process management
- Audit trial
- Performance management
- Task allocation management
Business Outcomes
- 95% automation of user activities
- 85% reduction of paperwork
- Process transparency and visibility was improved by 100%
- 70% reduction in time consumed to complete the transactions through manual processing
- Considerable improvement in the user engagement
- Accurate and real-time analytics of employees’ performance
- Real-time tracking of the transaction progress